Last Updated: 12 July 2026
At LisenseKeys.com, customer satisfaction is important to us. As all products sold on our website are digital software license keys delivered electronically, they cannot be physically returned. This Return & Refund Policy explains the circumstances under which refunds, replacements, or exchanges may be available.
Digital Products
All products sold on LisenseKeys.com are digital software licenses delivered electronically via email. No physical products are shipped.
Eligibility for Returns & Refund
You may be eligible for a full or partial refund only in the following cases:
- Invalid or Non-Working License Key: If the license key you receive is not working and we are unable to replace it within a reasonable time (generally within 24 business hours). The issue must be reported within 30 days of purchase.
- Duplicate Payment: If you were charged more than once for the same product.
- Product Not Delivered: If the license key was not delivered within 24 hours and our support team confirms a delivery failure.
Non-Refundable Cases
We do not offer refunds in the following situations:
- You no longer need the product or changed your mind after purchase.
- Customers are responsible for reviewing the product description, system requirements, activation requirements, and compatibility information before purchasing.
- If an incorrect email address was provided during checkout, please contact us as soon as possible. We will make reasonable efforts to deliver the product after verifying the order.
- You violated the license terms or attempted unauthorized use of the key.
Replacement & Exchange Policy
If you receive a non-working or invalid license key, we will first attempt to verify and replace the key within 24 business hours of your complaint. If a replacement is not possible, we may offer an exchange or, if necessary, a refund.
Exchange requests are reviewed on a case-by-case basis, taking into account the nature of the issue and product availability. They are typically granted only in exceptional circumstances, such as when a replacement cannot be provided.
Eligibility for Replacement & Exchange:
- The request must be made within 30 days of purchase.
- The product must be defective, invalid, or duplicate, and replacement cannot be provided.
- We do not accept replacements or exchanges for products incompatible with your system or if you have changed your mind after purchase.
How to Request a Replacement or Exchange:
Please contact our support team at support@lisensekeys.com with the following information:
- Your Order ID
- The email address used during purchase
- A screenshot or clear description of the issue
Our team will review your request and respond within 24 business hours to process the replacement or exchange.
Note
Refunds, if approved, will be processed via the original payment method within 3–7 business days. All refund or replacement requests must be initiated within 30 days of purchase to be eligible.
Need help?
If you have any questions or require assistance with our Return and Refund Policy, please do not hesitate to contact our customer support team:
Email: support@lisensekeys.com
Contact page: https://www.lisensekeys.com/contact-us/
Consumer Rights
Nothing in this Return and Refund Policy limits or excludes any statutory rights or consumer protections available under applicable law.
Changes to the Policy
We may update this Return and Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service procedures. Any changes will be published on this page together with the revised “Last Updated” date.
By using our services, you acknowledge and agree to this Return and Refund Policy. If you do not agree with any aspect of this policy, we kindly ask that you refrain from using our services.
Thank you for choosing LisenseKeys. We value your satisfaction and are committed to providing you with a smooth and reliable experience.
Sincerely,
Digital Tech World
Company Address: 255, AJAY KUMAR SAXENA, Shahkund, Bhagalpur, Bihar, 813108, India
Office/Shipping Address: Kasva Kherhi, Shahkund, Bhagalpur, Bihar, 813108, India
Company GSTIN: 10LAFPS6888E1Z8
Website: https://www.lisensekeys.com
Email: support@lisensekeys.com