Last Updated: [9 July 2025]
At LisenseKeys.com, we take pride in providing genuine software license keys at competitive prices. Since our products are delivered digitally and cannot be physically returned, our return and refund policy is as follows:
🎯 Eligibility for Returns & Refund
You may be eligible for a full or partial refund only in the following cases:
- Invalid or Non-Working License Key: If the license key you receive is not working and we are unable to replace it within a reasonable time (usually 24 hours). The issue must be reported within 30 days of purchase.
- Duplicate Payment: If you were charged more than once for the same product.
- Product Not Delivered: If the license key was not delivered within 24 hours and our support team confirms a delivery failure.
🚫 Non-Refundable Cases
We do not offer refunds in the following situations:
- You no longer need the product or changed your mind after purchase.
- The product is not compatible with your system, and this compatibility was not checked before purchase.
- You provided an incorrect email address and did not receive the product.
- You violated the license terms or attempted unauthorized use of the key.
🔄 Replacement & Exchange Policy
If you receive a non-working or invalid license key, we will first attempt to verify and replace the key within 24 hours of your complaint. If a replacement is not possible, we may offer an exchange or, if necessary, a refund.
Exchanges are offered at the sole discretion of LisenseKeys. They are typically granted only in exceptional circumstances, such as when a replacement cannot be provided.
Eligibility for Replacement & Exchange:
- The request must be made within 30 days of purchase.
- The product must be defective, invalid, or duplicate, and replacement cannot be provided.
- We do not accept replacements or exchanges for products incompatible with your system or if you have changed your mind after purchase.
How to Request a Replacement or Exchange:
Please contact our support team at 📧 support@lisensekeys.com with the following information:
- Your Order ID
- The email address used during purchase
- A screenshot or clear description of the issue
Our team will review your request and respond within 24 business hours to process the replacement or exchange.
At Our Discretion:
Both replacement and exchange requests are provided at our sole discretion. We cannot guarantee an exchange in all cases, and approval is contingent on the nature of the issue.
📌 Note
Refunds, if approved, will be processed via the original payment method within 3–7 business days. All refund or replacement requests must be initiated within 30 days of purchase to be eligible.
Need help?
If you have any questions or require assistance with our Return and Refund Policy, please do not hesitate to contact our customer support team:
Email: support@lisensekeys.com
Contact page: https://lisensekeys.com/contact-us/
Changes to the Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically to ensure compliance with our current guidelines.
By using our services, you acknowledge and agree to this Return and Refund Policy. If you do not agree with any aspect of this policy, we kindly ask that you refrain from using our services.
Thank you for choosing LisenseKeys. We value your satisfaction and are committed to providing you with a smooth and reliable experience.
Sincerely,
Digital Tech World
Company Address: 255, AJAY KUMAR SAXENA, Shahkund, Bhagalpur, Bihar, 813108, India
Office/Shipping Address: Kasva Kherhi, Shahkund, Bhagalpur, Bihar, 813108, India
Company GSTIN/IEC: 10LAFPS6888E1Z8/LAFPS6888E
Email: support@lisensekeys.com